Project Manager, Incident Response

About this role

Job Summary:

As our Project Manager of Incident Response, you will be primarily dedicated to external, client-facing projects within our Incident Response team. You will be the driving force behind successful, thorough, and robust project deliverables that result in progressive change and secure enhancements to our client's technical environments. As the primary face of the team on client calls, you will field questions, establish trust, and set precedent as the go-to person for all incident-related matters. You will be tasked with understanding the current state of an incident, establishing ownership of the overall direction of containment and recovery, and ensuring all parties are aligned with the verticals defined. Constantly in sync with the primary lead engineer leading containment and recovery strategies and delivering agreed-upon strategic initiatives to all parties, you will work as part of a dynamic, flexing team – ready to respond at a moment's notice mapping into your team's on-call rotation. This position will report directly to our Director of Incident Response PMO.

Responsibilities (including, but not limited to):

Project Management

- Coordinates multiple, external technical projects from inception to completion:
- Follows established core processes, project templates, and methodologies
- Takes a lead in Professional Services stand-ups & meetings
- Collaborates on project planning, project design, preparation of deliverables, timelining, and contingency planning
- Understands SOW requirements and converts them into realistic, executable project plans
- Manages the project resources to effectively execute on-time deliverables
- Tracks and manages the project budget from the outset through successful completion
- Tracks and oversees T&M project scope and related time entries, confirming their validity
- Employs creative measures to keep project scope contained
- Ensures QA standards are being met before project delivery
- Ou...