project manager HPM

About this role

Department:
hotel property management


Employment Type:
Permanent - Full Time


Location:
US, New York


Reporting To:
head of property management U.S.


Compensation:
$115,000 - $120,000 / year


Description
citizenM is looking for a highly motivated and accountable Project Manager to lead post-opening hotel projects, including maintenance, refurbishments, and strategic improvement projects. You will manage multiple work streams, ensure timely, on-budget delivery, and uphold citizenM standards. Preferred experience in hospitality, real estate, or facilities. This role serves as a key connection between local teams, the support office, and vendors to support hotel performance and deliver an exceptional guest experience.


Key Responsibilities

• Support management of all project phases—from planning to closeout—ensuring performance and alignment with operational goals.
• Define project requirements with internal teams (Operations, HPM, Procurement) and external partners (vendors, consultants, contractors).
• Prepare scopes, plan resources, and execute contracts in line with policies and timelines.
• Oversee on-site execution with minimal guest disruption, managing risks and operational impact.
• Ensure compliance with health, safety, and quality standards on all job sites.
• Run and organize project meetings and manage communications to keep stakeholders aligned and informed.
• Provide support to internal and external teams, ensuring accountability and collaboration.
• Project closeout: handover to your Team, Manager, and Operations, update all as-built documentation, review and share key learning points.

Skills, Knowledge and Expertise

• Bachelor / Master’s degree in construction, engineering, architectural (interior) background or equivalent by experience in design / build / construction / technical projects, etc.
• Relevant project management experience is required, with hospitality, real estate or re...