Project Manager (Enterprise Merchandise)

About this role

• As a Project Manager, you will be the operational backbone of our enterprise sales process
• You will partner directly with Account Executives to manage the complete order-to-delivery lifecycle for clients, ensuring flawless execution and exceptional customer experience
• Working alongside the sales team, you will leverage deep product knowledge and operational excellence to support deal closure and drive client satisfaction
• Your role is critical to scaling our enterprise business while maintaining the quality and attention to detail that defines Quince
• Assume deal ownership post-sale, from logo approval through invoicing, delivery and issue resolution
• Track and update all project progress in our B2B operations tracker, sharing timely updates with clients and Account Executives; communicate with clarity even when information is incomplete or ambiguous
• Finalize customization details, communicate delivery timelines, and manage approval workflows with clients and internal teams
• Field and resolve client support requests including sample returns, shipping and tracking, troubleshooting missing or damaged items, and expediting requests when possible
• Demonstrate strategic thinking by proactively identifying opportunities to streamline operations, reduce tasks, and propose solutions that enhance client experience
• Over-communicate with customers on all issues, managing them with confidence and compassion; reply to requests with urgency and follow through on every commitment made- Proficiency in Google Workspace
• Self-starter comfortable working in a fast-paced environment
• Extremely detail-oriented with ability to operate with a sense of urgency
• Experience managing internal and external stakeholders with distinct approaches
• Customer service oriented and customer obsessed—committed to exceeding expectations at every touchpoint
• 1+ years of experience in project management, operations, or vendor management
• Familiarity with CRM or project management plat...