Project Manager

About this role

The Project Manager is responsible for managing client orders from inception to completion, ensuring timely fulfillment, maintaining strong client relationships, and optimizing internal processes to drive operational efficiency.

KEY RESPONSIBILITES

• Manage multiple high-volume Promotional and Print projects (up to $2MM annually) while meeting deadlines in a fast-paced environment.
• Serve as the primary client contact, ensuring satisfaction, retention, and alignment with gross profit goals.
• Oversee full order lifecycle—from sourcing and quoting to delivery—while maintaining accurate records in ERP systems.
• Gather order specifications, obtain competitive quotes from preferred vendors, and manage vendor relationships while tracking production schedules to ensure cost efficiency and on-time delivery.
• Collaborate across internal teams, manage vendor relationships, and ensure timely, cost-effective fulfillment.
• Drive process improvements and operational efficiency.
• Manage logistics, inventory, and eCommerce platforms, including client stores and workflows.
• Ensure compliance with internal systems, processes, supplier invoicing, and work-in-progress (WIP) management, while consistently delivering exceptional customer service.
• Support the team, business goals, and broader organizational initiatives by performing additional related duties as needed.

HIGH LEVEL COMPETENCY REQUIREMENTS

• 5+ years of experience in project management or client-facing roles, with 3+ years specifically in print and promotional products.
• Proven track record managing client revenue up to $2MM annually, with a focus on satisfaction and retention.
• Strong organizational, communication, and problem-solving skills; proficient in Microsoft Office (especially Excel), Google Workspace, and ERP systems.
• Deep knowledge of product categories including print, direct mail, branded merchandise, and vendor management.
• Skilled in full order lifecycle management, inventory trac...