Project Manager

Responsibilities

The Project Manager oversees the implementation and transition of onboarding clients from sales to customer support. They are responsible for monitoring project milestones, managing client expectations, and collaborating with internal teams to ensure successful payroll system setups.

Requirements

The ideal candidate should have at least two years of project management experience and three years of experience in payroll, group benefits, or systems management. A bachelor's degree in a related field is preferred, along with strong analytical, communication, and organizational skills.

Skills

• Project management
• Payroll processing
• Software systems
• Human resources
• Client onboarding
• Change management
• Problem-solving
• Analytical skills
• Communication skills
• Planning
• Organizing
• Teamwork
• Client support
• Workflow documentation
• Group benefits

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Short term disability
• Long term disability
• Life insurance
• 401(k)
• Paid time off
• Holiday paid time off

About this role

Description
Based in Shreveport, Louisiana, we began in 1996 by offering payroll processing and tax compliance services. In 2000, we made the strategic decision to develop our own technology. APS has a mission: to make payroll and HR easier. We design our unified solution to simplify workforce management tasks for mid-market organizations. We provide our clients and partners with personalized service and support to accomplish their goals. Streamline payroll processing, automate HR workflows, and elevate the employee lifecycle with a single-system platform. We are APS, and we are a workforce partner for our clients.

We are on the grow again and searching for a Project Manager. The Project Manager manages the implementation and transition of on-boarding clients from sales to customer support following the prescribed workflow documentation.

This position can be located onsite at our corporate offices in Shreveport, LA or remote for qualified candidates.

Essential Duties and Responsibilities:
Setting expectations with the onboarding client on project scope.
Engaging the ongoing client with best practices on company configuration, as well as assignment of task owners in the onboarding process.
Maintains the alignment of the project on desired outcome.
Monitor the progress of project milestones and deliverables to encourage timely project completion.
Collaborates with the Implementation Teams, as well as other Depts and the onboarding client, to address issues as they arise, in a timely manner.
Coordinates on change management strategy with Implementation Teams, Specialist Teams, and other Departments as needed.
Ensure company set up review is finalized prior to first payroll submission.
Follow the developed project communication plan in accordance with department procedures.
Work with the client to ensure successful completion of two payroll submissions, based on department procedures and transition the onboarding client from Implementation to Client Support.
Collaborate with Client Services Teams for client training and successful transition to the Support Team.
Other responsibilities as needed or assigned.

Supervisory Responsibilities: NA

Requirements
Education, Qualifications, Skills and Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The list below is representative of the qualifications, skills, and abilities required and preferred:

Bachelor’s degree in a related field preferred.
Two years of project management preferred.
Three years of experience in payroll, group benefits, and systems management and support preferred.
Must have a working knowledge and understanding of software systems.
Experience in human resources is beneficial.
FPC (or equivalent substitute) preferred.
Ability to manage multiple implementations and handle multiple tasks with little supervision
Highly focused and analytical.
Strong observation and problem-solving skills.
Strong client centric focus.
Excellent written and verbal communication skills.
Strong planning and organizing skills and attention to details
Ability to work with people and work as part of a team.
Must be able to work in an environment in which constant deadlines exist.
Must be able to work the hours necessary to successfully perform in this position.
Must understand all company guidelines, procedures, and workflow.
Must be willing to embrace the APS culture which includes respect, communication, team work, client focus, continuous change, training and other learning opportunities.

BENEFITS: APS offers a competitive compensation and benefits package which includes:
Medical, Dental & Vision Insurance (employee only tier of coverage for medical and vision paid at 100% by APS)
Short Term Disability (short term disability paid at 100% by APS for employee)
Long Term Disability
Life Insurance
401(k) for Retirement (eligible after 3 months of employment; employer match/no vesting schedule)
Paid time off (PTO)
Holiday paid time off

At APS, we strive everyday to...
Do the Right Thing
Serve Others
Be Our Best
Find the Fun

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About Automatic Payroll Systems Inc.

Software Development · 201-500 employees · headquartered in Shreveport, Louisiana · founded 1996