Product Success Manager, CoCounsel Legal

About this role

Are you passionate about building meaningful relationships and empowering customers to achieve their goals, while driving success for both them and the company?


Product Success is not just a function or team at Thomson Reuters, but also our reason for doing business. We measure our success based on the prioritization of our customers' needs and goals. The relationship we create with our customers determines the future benefits for them and our company.


The PSM is primarily responsible for driving adoption, value realization, outcomes and ROI to our CoCounsel Legal customers. The PSM is also responsible for designing, maintaining, and delivering internal and external enablement around CoCounsel Legal and its enhancements.


The PSM will manage customers to drive performance towards Thomson Reuters' strategic objectives and retention goals. This will require the management of multiple projects with strong business acumen to remove obstacles interfering with growth and retention of customers.


About The Role
In this opportunity as a
Product Success Manager
, you will

• Be a deep product expert on our AI-enabled CoCounsel Legal suite of products. Must be a technical expert.
• Deliver all aspects of the customer success motion in combination with deep CoCounsel Legal product expertise, including, but not limited to: co-creating customer success plans, delivering executive business reviews, demonstrating value, identifying and mitigating risk while retaining and growing the customers' relationship with Thomson Reuters.
• Serve as a deep product expert in event settings, like industry conferences, Thomson Reuters Conferences, Webinars, virtual and in person engagements.
• Develop and deliver enablement for customers in partnership to serve our digital strategy.
• Develop and deliver enablement to educate Thomson Reuters employees.
• Build and present business plans, report on market and competitor activities, and represent Customer Succe...