Product Owner – Claim Intake Modernization

About this role

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Gallagher Bassett is seeking a Product Owner – Claim Intake Modernization to lead the transformation of its claim intake ecosystem into a digital, AI-powered, omnichannel product.

This role replaces a highly technical SME function and expands it into a true product ownership role—owning both the deep system/data understanding and the end-to-end product vision, roadmap, and outcomes.

You will lead the design and delivery of:

• Conversational, AI-driven intake experiences
• Intelligent triage and assignment engines
• Unified, scalable intake platform across channels

## What Makes This Role Different

This is not a traditional BA or support-heavy SME role. We are looking for someone who can:

• **Own the product end-to-end**, not just document requirements
• **Translate complexity into scalable product capabilities**
• **Drive modernization initiatives**, not just maintain systems

How you'll make an impact

### Product Ownership & Vision
...