Product Owner, API

Responsibilities

Own and prioritize the product backlog, lead agile planning and delivery activities, and approve work products through UAT, release readiness, and production deployment. Coordinate API partner and client implementations by translating integration needs into requirements, stories, documentation, onboarding guidance, and scalable delivery plans.

Requirements

Requires a bachelor’s degree or equivalent experience and 3–7+ years of experience in product, business analysis, or systems analysis, with knowledge of agile delivery and backlog management. Candidates should be skilled at eliciting and documenting requirements, aligning cross-functional stakeholders, and supporting API integrations; insurance experience and SAFe or Scrum certifications are advantageous.

Skills

• Product Ownership
• Backlog Management
• Agile Delivery
• Scrum
• Kanban
• SAFe
• Program Increment Planning
• API Integrations
• Requirements Elicitation
• User Stories
• Acceptance Criteria
• Systems Analysis
• Stakeholder Alignment
• UAT Coordination
• Technical Writing
• Partner Onboarding

Benefits

• 401(k) Employer Match
• Employee Stock Purchase Plan With Employer Matching
• Paid Time Off
• Health, Dental, and Vision Benefits
• Wellness Programs
• Tuition Reimbursement
• Industry-Related Certifications
• Professional Training
• Matching Donation Program
• Volunteer Opportunities
• Employee-Driven Corporate Giving Program
• Discretionary Equity Compensation
• Performance-Based Variable Pay

About this role

Crum & Forster Company Overview
Travel Insured International (TII), a Crum & Forster company is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently.
Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and end-to-end satisfaction for all customers.
Travel Insured International (TII), is hiring a Product Owner - API.
Job Description
The Product Owner is responsible for delivery excellence in turning strategy into a prioritized backlog of features and stories, with clear line-of-sight into systems analysis. The primary goal is to deliver high-value product increments that achieve measurable business outcomes, supported by clear systems-analysis insight.
This role will focus on understanding the business, story refinement, backlog ownership, sprint readiness, acceptance criteria, UAT coordination, and outcome-focused prioritization. Within the SDLC, this role leads sprint/PI planning and ensures backlog readiness, validates stories, and drives delivery through the full SDLC to deployment. This position owns all delivery, acceptance, sign-off, and approval decisions, including final approval of any functionality delivered by the team.
In addition, this role will play a key part in API-enabled partner and client implementations, helping translate external integration needs into scalable product capabilities and delivery plans. This includes working with internal and external stakeholders to understand integration requirements, define API-related backlog items, support the creation and maintenance of API documentation, and contribute to a consistent partner onboarding experience through playbooks, implementation guidance, and process improvements.
This role is preferred hybrid in our Glastonbury, CT, or Eatontown, NJ, or remote in Eastern time zone.
What you will do:
Consistent application of agile frameworks (Scrum, Kanban, SAFe), focusing on predictability, transparency, and continuous improvement.
Ceremonies (daily stand ups, refinement, sprint planning, demos, retros) with consistency and ongoing maturity.
Collaborate with RTE, Business Leaders, Architecture, and Engineering to maintain a unified program level view of delivery.
Maintain clear documentation and process reinforcement.
Ensure backlogs are healthy, prioritized, scoped, and have final acceptance and release sign off.
Complete intake, prioritization, and refinement process to ensure.
Certify all work products across the entire SDLC, including UAT, release readiness, and production deployment approval.
Ensure cross functional alignment among agile delivery, UX, QA, Compliance, and Engineering on definition of ready/done and release standards.
Ask the right probing questions to translate business requests into well-defined, actionable work, ensuring shared understanding of technical complexity, dependencies, risks, and delivery impacts.
Partner with business, engineering, and external stakeholders to support API-based implementations for new partners and clients, gathering and documenting integration requirements, workflows, data needs, technical constraints, and onboarding expectations.
Translate API integration needs into features, user stories, acceptance criteria, process flows, implementation plans, and API/partner documentation, while working closely with engineering to validate capabilities, identify gaps, and support successful adoption.
Stakeholder Collaboration & Alignment
Address and resolve conflicts, cross team dependencies, or delivery risks in collaboration with End Users, Engineering, UX/design, Compliance, Operations and other parts of the business.
Partner with Engineering and the business to ensure clear problem statements, feasibility validation, and outcome definition.
Use influence rather than authority to align business and IT stakeholders on scope, priorities, tradeoffs, and implementation approach throughout the delivery lifecycle.
Collaborate with external partners, clients, business teams, and technical teams to align on implementation goals, integration requirements, scope, timelines, responsibilities, and success criteria, ensuring API solutions are scalable, usable, and aligned to business objectives.
Continuous Improvement & Effectiveness
Meet key deliverables including but not limited to prioritized backlogs, defect management, user stories, acceptance criteria, release plans, UAT plans, final acceptance and approval of all delivered functionality, all with ongoing communication and timely follow through, with a focus on delivering Value.
Drive continuous improvement through post-mortem.
Convert business needs into clear, technically feasible requirements by asking targeted questions, identifying ambiguity, and validating scope, dependencies, and implementation considerations with IT partners.
Identify and drive improvements to API implementation processes, partner onboarding workflows, documentation standards, and overall delivery efficiency by incorporating lessons learned into playbooks, onboarding materials, and backlog priorities.
Other duties as assigned.
What you will bring to C&F:
Bachelor’s degree from accredited institution or equivalent experience.
3 - 7+ years of experience required in Product, Business Analysis, or Systems Analysis.
Understanding of backlog management, agile delivery, program increment planning, and cross team coordination.
Demonstrated experience eliciting requirements through effective questioning, stakeholder interviews, and refinement sessions to clarify scope, dependencies, and technical impacts.
Proven ability to influence and align cross-functional stakeholders across business and IT teams without direct authority.
Experience working with APIs, system integ...

About Crum & Forster

Insurance · 1,001-5,000 employees · headquartered in Morristown, New Jersey