Product Operations Manager

About this role

RocketRez is an all-in-one cloud platform behind some of the fastest-growing tours and attractions. Our platform connects data from every facet of our customers’ business to help them manage their revenue like never before. If you’re passionate about people, technology solutions, travel, and exciting attractions, this may be the career opportunity for you!

Today, our Origin platform runs the business — but it runs largely uninstrumented. We make product decisions without a clear, continuous view of how customers and end users actually behave inside the platform.

This role exists to fix that.

We're hiring a Product Operations Manager to build product observability from the ground up across every Origin product function, and to turn that same foundation into the customer-facing reporting our venue operators rely on. You'll define what we measure, partner with data engineering to instrument it, and own the dashboards that keep it honest over time.

This is an operator role, not a strategy role. We're deliberately not titling it “Product Manager.” We want someone obsessed with the operational machinery — measurement, rigor, and the discipline of keeping metrics trustworthy — not someone looking to drift into roadmap or strategy work. If that distinction excites you, read on.

One more thing worth saying early: we're evolving toward an AI-native way of operating, and this role sits right at that shift. More on what that means — and how we expect you to grow into it — below.


What you'll own :
1. Internal product observability (build the instrumentation we don't have)

You'll architect and stand up the full metric suite across every Origin product function, including but not limited to:

• Ticketing and ticketing upsells / dynamic selling
• Payments
• Memberships and activations
• Gift cards
• (and the rest of the RocketRez product surface)

For each function you'll define the metric taxonomy — what actually matters operationally — partner...