Product Manager, Operations & Internal Tools

About this role

### About Hampr

Hampr is a logistics platform for laundry - a physical, operationally complex business that lives or dies by the back of the house. Drivers move bags between customers and facilities. Operators run sort, wash, and fold lines. A growing footprint of facilities, vehicles, and staff has to stay coordinated, cheap, and on-time as we scale.

### Position Summary

The Product Manager will own the internal software that runs Hampr; the tools our drivers use, the dispatch logic that routes bags, the admin and CX consoles our team works out of, and (on an interim basis) the software our facilities run on. This is Hampr's second Product Manager hire and the first dedicated to operations.

The north star for this role is cost per order. Every system you ship should make a measurable dent in driver minutes, dispatcher decisions, exception volume, or facility throughput.

We move fast and learn in production. The PMs who thrive here run their own experiments, build their own prototypes, and use whatever gets them to a real answer quickest — Retool, SQL, AI-assisted code, whatever works. You don't need to be an engineer, but you should be allergic to waiting for one.

### Primary Responsibilities

·       Driver app and workflows. Route sequencing, pickup and dropoff flows, exception handling, and the comms layer between drivers, customers, and dispatch.

·       Dispatch and operations console. The command center our ops team runs the network from — assigning work, rebalancing routes, and triaging exceptions in real time.

·       Admin and CX tooling. The internal consoles for support, accounts, and operations — order lookup, credits, account changes, and exception resolution.

·       Facility software (interim). Order tracking, throughput visibility, and quality checkpoints inside our facilities. Transfers to a dedicated Facility Ops & Automation PM when our operations scale.

·       Data and instrumentation. Defining what gets tracked ac...