Product Manager - IT Metrics & Governance

Responsibilities

The Product Manager is responsible for establishing and managing a standardized enterprise metrics capability within the United Data Hub. This role coordinates cross-functional teams to define, prioritize, and operationalize metrics while ensuring data quality and governance.

Requirements

Candidates must have a bachelor's degree in a relevant field and at least 3 years of software product management experience. Proficiency in Agile methodologies and strong analytical skills are required to succeed in this role.

Skills

• Product management
• Data governance
• Metrics management
• Agile methodologies
• Data analytics
• Product strategy
• Backlog management
• Cross-functional leadership
• Data modeling
• Stakeholder engagement
• Problem-solving
• Decision-making
• Microsoft Office
• Visio
• JIRA
• Cloud computing

Benefits

• Medical
• Dental
• Vision
• Life insurance
• Accident and disability insurance
• Parental leave
• Employee assistance program
• Commuter benefits
• Paid holidays
• Paid time off
• 401(k)
• Flight privileges

About this role

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description
United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Job overview and responsibilities
The Product Manager, Metrics & Governance is responsible for establishing and managing a standardized enterprise metrics capability for Digital Technology. This role serves as the product manager for the metrics platform and leads cross-functional efforts to define, prioritize, build, and operationalize metrics within the United Data Hub (UDH). The Product Manager coordinates work across business stakeholders, product teams, technical analysts, metrics engineers, data engineers, architects, and dashboard developers to ensure metrics are accurate, automated, scalable, and usable for decision-making. As the capability matures, the role will transition its primary focus from implementation and delivery to metrics governance, adoption, quality, and continuous improvement.
Metrics product strategy and roadmap: Establish and maintain the vision, roadmap, priorities, and release plan for the metrics capability. Translate transformation and leadership needs into a sequenced backlog of metric definitions, data integrations, reporting capabilities, and governance improvements.
Cross-functional delivery leadership: Coordinate delivery across business stakeholders, product teams, technical analysts, metrics engineers, data engineers, architects, and dashboard developers. Manage dependencies, address risks, clarify ownership, and ensure capability milestones are achieved.
Backlog and lifecycle management: Create, prioritize, and maintain the metrics product backlog. Balance business value, technical feasibility, data readiness, team capacity, and dependencies when sequencing metric development and enhancements.
Metric definition and UDH enablement: Lead efforts to define metric requirements, calculation standards, source-system needs, acceptance criteria, and reporting expectations. Partner with technical teams to enable trusted source data, data models, and pipelines in UDH.
Metrics governance and quality: Establish and maintain governance processes for metric definitions, ownership, approvals, data quality, lineage, change control, documentation, and ongoing certification. Ensure standardized metrics remain consistent and trusted as adoption scales.
Adoption and stakeholder engagement: Partner with teams to validate metric outputs, support adoption of standardized reporting, gather feedback, communicate changes, and promote consistent use across Digital Technology.
Performance and value measurement: Define success measures for the metrics capability, monitor delivery and adoption, identify improvement opportunities, and provide clear updates to senior leadership on progress, risks, decisions, and realized value.
Qualifications
What’s needed to succeed (Minimum Qualifications):
Bachelor's degree in Computer Science, Business Administration, Engineering, Information Technology, or a related field
3+ years of software product management experience
Solid knowledge of product management best practices, functional design, and application delivery methodology
Knowledge of Agile methodologies, tools, and techniques for specific products
Ability to develop product line processes and strategies
Proven ability to manage multiple roles and projects simultaneously
Excellent analytical, problem-solving, and decision-making skills
Strong attention to detail
Strong planning and organizational skills
Strong verbal, written, and presentation skills
Proficiency with Microsoft Office and Visio
Must be able to work a hybrid schedule, 2 to 3 days per week in office
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
Master's degree
Experience working in an Agile environment
Experience using JIRA
Knowledge of project management methodologies and experience supporting project management activities
Aviation industry knowledge
HR technology knowledge
AWS Cloud and DevOps knowledge

The base pay range for this role is $112,480.00 to $146,540.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com

About United Airlines

Airlines and Aviation · 10,001+ employees · headquartered in Chicago, IL