Product Manager eCommerce

Responsibilities

You will own and communicate the eCommerce product roadmap while aligning investment decisions with company strategy and customer needs. Additionally, you will lead discovery processes and partner with cross-functional teams to define problems, outcomes, and success measures.

Requirements

The role requires significant experience in Product or Digital Product Management and a strong understanding of eCommerce processes and digital customer journeys. You must possess excellent stakeholder management skills and the ability to translate business challenges into clear, evidence-based delivery decisions.

Skills

• Product Management
• Digital Product Management
• Roadmap Planning
• Stakeholder Management
• eCommerce
• Customer Journey Mapping
• Data Analytics
• Agile Methodology
• Conversion Rate Optimization
• Strategic Planning
• Business Analysis
• User Experience
• Commercial Acumen
• Product Discovery
• Influencing
• Facilitation

Benefits

• 25 days annual leave
• Bank holidays
• Pension
• Employee Assistance Programme

About this role

Job Description

As eCommerce Product Manager, you will help shape the future direction of our
eCommerce product portfolio, connecting business priorities, customer needs and
commercial opportunities into a clear, value-led roadmap.

Working closely with the Senior Product Manager and key business and delivery
teams, you will guide evidence-based decisions about where to invest, which
outcomes to pursue and how to improve customer experience, conversion, revenue
and operational effectiveness.

Job Responsibilities

In this role, you will:

* Own and communicate the eCommerce roadmap, ensuring investment decisions
remain aligned with company strategy, customer needs, commercial objectives
and changing business conditions.
* Evaluate opportunities using customer value, commercial impact, business
readiness, cost of delay, risk, effort and strategic fit.
* Work as a trusted partner and advisor to stakeholders across eCommerce,
Marketing, Merchandising, Sales, Customer Service, ITS, UX, CRO, Engineering,
Business Analysis and Delivery, helping them define problems, outcomes,
success measures and agreed business value.
* Build strong stakeholder relationships, challenge assumptions constructively
and bring business owners, functional leads and delivery partners together
around priorities, trade-offs, sequencing decisions and roadmap direction.
* Lead early-stage discovery to understand business challenges, customer
behaviours, pain points and opportunities, using workshops, customer insight,
data and subject matter expertise to shape clear product decisions.
* Frame initiatives clearly before delivery, with a strong problem statement,
business rationale, expected benefits, success measures and key performance
indicators.
* Partner with Business Analysts, UX, CRO, Engineering and Delivery teams
throughout delivery, supporting prioritisation and trade-off decisions where
business value, scope, risk or strategic alignment is affected.
* Monitor product and business performance using analytics, customer feedback,
commercial data and stakeholder insight, applying results and learnings to
refine future priorities and champion evidence-based product management best
practice.

Required skills and experience

We are looking for someone who can demonstrate:

* Significant experience in Product Management or Digital Product Management.
* Proven ability to shape product roadmaps, evaluate options and support
strategic business decision making.
* A strong understanding of digital customer journeys, eCommerce processes and
online customer behaviour.
* Experience using analytics, customer insight, commercial data and stakeholder
input to inform decisions and measure value.
* Strong stakeholder management, influencing, facilitation and business
partnering skills, including the ability to influence without direct
authority.
* The ability to translate business challenges and customer needs into clear
outcomes, success measures and practical delivery decisions.
* Experience working with Agile delivery teams, with a clear understanding of
the distinction between Product Management, Product Ownership, Business
Analysis and Delivery Management.
* Excellent communication, presentation and relationship-building skills.
* The confidence to operate strategically while maintaining sufficient delivery
awareness to support effective decision making.
* Commercial acumen, customer focus, strong prioritisation judgement, product
discovery capability, outcome ownership and change leadership.

About Viking Office International BV

Retail Office Equipment · 1,001-5,000 employees · headquartered in Venlo, Limburg