Product Manager - Customer Success (m/f/x)

About this role

To achieve our goals, we are looking for an ambitious employee for our Product Team as

Product Manager - Customer Success (m/f/d)

In this position, you are the leader and end-to-end owner of one of our product segments and dedicated to driving its growth. You are the product, customer, and market expert for the rest of the organization inside your scope. You are responsible for shaping and executing the product vision, strategy, and roadmap delivery, in balance with guiding the team and achieving the financial and customer satisfaction goals.

#### Your mission

• **Make your Product a success** - Manage with a high scale of freedom the product life-cycle (discovery, ideation, prioritization, delivery, and follow-through) of the Customer success scope dedicated to activation, retention, and long-term value creation. The scope includes key areas like registration, onboarding, and (re-)activation; transparency & engagement (dashboards, orders, claims); customer-locking (loyalty systems, part library); payment infra; and analytics (tracking).
• **Work on the right things** - Determine and prioritize the right initiatives by understanding customer pain points, company strategy, market trends, and competitive activity.
• **Perform great in an A-level team** - Define requirements, write/communicate effective user stories, and manage your scope roadmap. Work together with a cross functional team of engineers, designers, and metal experts to solve problems, deliver new solutions and iterate existing initiatives.
• **Make customers the center** - Engage with customers through multiple channels and serve as the customer voice inside the organization. Guarantee an outstanding customer experience and value.
• **Drive growth** - Monitor product performance to confirm that results meet specified requirements and objectives. Do, learn and iterate iterate fast to achieve the best results.
• **Succeed with stakeholders** - Liaise with Marketing, Sales, and ...