Principal UX Designer

About this role

## About Us

Pendulum empowers companies and governments to uncover, understand, and act on current and potential risks and opportunities contained within narratives. We are building a powerful, multi-medium, always-on narrative and community intelligence platform for our customers, while tackling one of society’s biggest problems - combating harmful mis- and disinformation. We are deeply inspired by our mission, motivated by solving hard technical problems, and obsessed with our customers.

Fulfilling our mission demands bringing together a team with a broad range of backgrounds and experiences. Diverse teams are the strongest teams because their plurality of experience enriches and expands the solution space and enriches decision-making. Diversity and inclusion are therefore core to our values and at the forefront of our hiring philosophy and day-to-day operations.

About the role

As a Principal UX Designer, you'll shape how analysts and business leaders interact with our complex social media datasets - turning raw insight into clarity.

You'll be the dedicated designer embedded in our core product team, collaborating daily with engineering and data science to define the experience across dashboards, query builders, and insight surfaces.

### What you'll do

• Own end-to-end design for Pendulum's web app and other customer experiences from discovery and wireframing through high-fidelity prototyping and handoff
• Lead research initiatives: user interviews, usability testing, and synthesis of behavioral analytics data to inform design decisions
• Design complex data visualization patterns - charts, tables, filters, drill-downs - that remain intuitive under heavy information density
• Develop and maintain a cohesive design system that scales across the platform and supports rapid feature development
• Partner closely with product managers and engineers in agile sprints, advocating for user needs throughout the development cycle
• Define interaction model...