Principal Platform Engineer, DevOps/Developer Experience

About this role

Join the team leading the next evolution of virtual care.

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.

Summary of Position

The Principal Platform Engineer is a senior individual contributor who accelerates platform delivery by combining strong software engineering with deep platform and operations expertise. This role sets the standard for engineering excellence, collaborates across teams, and delivers reusable patterns that improve delivery speed, reliability, and developer productivity.

Essential Duties and Responsibilities

Accelerate Top Priorities

• Lead the highest-priority initiatives: clarify approach, resolve ambiguity, and deliver high-quality results with pragmatic trade-offs.
• Reduce cross-team friction by defining clear interfaces, breaking work into deliverable increments, and enabling parallel work through strong architectural boundaries.

Raise Engineering Standards

• Establish and model engineering best practices: design docs/RFCs, architecture reviews, code review discipline, and effective automated testing.
• Promote API-first, “platform as a product” practices: consistent platform interfaces that reduce bespoke integrations and siloed solutions.

Build Paved Roads

• Create reusable platform capabilities (templates, modules, golden paths) that reduce reinvention and speed up delivery for teams.
• Identify and implement automation (including agentic/AI-enabled workflows) that improves operational and delivery efficiency.

Improve Operational Excellence

• Lead cross-cutting improvements that enhance stability and reduce toil: observability standards, alert hygiene, incident learning loops, and resilience patterns.
• P...