Principal Business Analyst

Responsibilities

The Principal Business Analyst leads business analysis for complex P&C insurance domains, translating product vision into clear, testable requirements. They collaborate with cross-functional teams to ensure high-quality delivery of product specifications and process improvements across the P&C portfolio.

Requirements

Candidates must have over 12 years of experience in P&C insurance business analysis with deep knowledge of core insurance workflows and processes. Strong expertise in Agile methodologies, requirement documentation, and the ability to influence stakeholders across global teams is required.

Skills

• Business Analysis
• P&C Insurance
• Requirements Definition
• Product Management
• User Stories
• Acceptance Criteria
• Process Mapping
• Stakeholder Management
• Agile
• SAFe
• Data Mapping
• Product Strategy
• Cross-functional Collaboration
• Problem Solving
• Mentoring
• Insurance Technology

About this role

JB5 Principal Business Analyst – P&C Product Our Purpose

At Majesco, we believe in connecting people and business to Insurance in ways
that are Innovative, Hyper-Relevant, Compelling and Personal. We bring together
the brightest minds to build the future of Insurance; a world where Insurance
makes life and business easier, more connected and better protected.

About the Role

The Principal Business Analyst (JB5) in the P&C Product Organization is a senior
individual contributor who drives high-quality business analysis, requirements
definition, and end-to-end requirement quality across P&C products and
capabilities such as Policy, Billing, Claims, Digital1st, and P&C AI.

In this role, you will work closely with Product Management, Product Owners,
Architects, Engineering, QA, Services, Support, and customer-facing teams to
translate product vision, strategy, and roadmap priorities into clear, testable
product specifications, business journeys, and release-ready outcomes.

You will be expected to operate with a high degree of independence on complex,
cross-domain initiatives across the P&C portfolio, while also acting as a
product champion who can demonstrate, discuss, and clearly articulate features,
functions, and underlying rationale to internal and external stakeholders.

Key Responsibilities
* Lead business analysis for complex P&C domains and cross-product initiatives
across policy lifecycle, rating, billing and payments, collections, claims,
digital, and related carrier workflows, from discovery through solution
definition and delivery support.
* Work closely with Product Management and Product Owners to translate product
vision, strategy, and roadmap priorities into end-to-end business journeys,
product requirements, and testable outcomes aligned to business goals.
* Partner with business consultants, business analysts, subject matter experts,
and internal stakeholders to detail complex carrier journeys, operating
models, and edge-case scenarios across varying customer landscapes.
* Produce and govern high-quality epics, user stories, use cases, acceptance
criteria, business rules, process flows, data mappings, and functional
specifications for complex P&C capabilities and integrations.
* Create and maintain AS-IS and TO-BE process views, integration contracts, and
scenario handling for complex P&C use cases including out-of-sequence
changes, endorsements, cancellations, reinstatements, and other high-impact
business events.
* Collaborate with P&C Architects and Engineering to validate feasibility,
align requirements with reference architectures and product standards, and
resolve requirement or design trade-offs across squads and product areas.
* Work with QA, UAT, and testing teams to translate release outcomes into
end-to-end P&C journeys and test cases, improve scenario coverage, and
strengthen requirement quality through the delivery lifecycle.
* Collaborate with Implementation, Support, Customer Success, and Production
teams to analyze defect leakage, production issues, and customer feedback,
and convert learnings into structured backlog improvements and stronger
QA/UAT patterns.
* Act as a champion for the P&C product area by presenting capabilities in
demos, supporting release readiness and field enablement, and clearly
articulating business value and product rationale to broad audiences.
* Drive continuous improvement by identifying opportunities for process
optimization, standardization, and productivity enhancement across P&C
transactions, tools, and ways of working.
* Share BA best practices, templates, and patterns across the P&C Product
Organization, and provide coaching, feedback, and mentoring to other BAs and
cross-functional team members to improve overall analysis quality and team
capability.
* Support project planning, status reporting, issue resolution, and broader
roadmap execution effectiveness for the initiatives and product areas within
scope.

What You’ll Bring (Must-Have)
* Strong experience as a Business Analyst in P&C insurance product development
or implementation, with deep working knowledge across core P&C processes such
as new business, endorsements, renewals, cancellations, reinstatements,
billing and payments, collections, agency or producer management, claims, or
related workflows.
* Proven ability to structure ambiguous business problems, break them into
manageable parts, and translate product strategy into clear, actionable, and
testable requirements for global engineering and QA teams.
* Demonstrated expertise in writing and reviewing user stories, use cases,
process flows, data requirements, business rules, and end-to-end requirement
artifacts for complex scenarios and integrations.
* Outstanding communication skills and the ability to connect, resonate,
establish credibility, and influence a wide range of technical and
non-technical stakeholders, including cross-functional teams without formal
authority.
* Strong business and technical acumen, with the ability to understand vision
and strategy, align analysis to product and portfolio goals, and drive the
right level of detail from roadmap through delivery.
* Strong eye for business process improvement and innovation, with ideas for
improving productivity, efficiency, and quality across key P&C transactions
and customer journeys.
* Outstanding analytical and problem-solving skills, a first-time-right quality
mindset, and the ability to manage multiple priorities while maintaining
strong attention to detail.
* Ability and mindset to coach, mentor, and help develop other team members
while contributing to broader organizational capability and delivery
excellence.
* Comfort working across time zones with global, distributed teams, remaining
accessible and effective in collaborative, fast-moving product environments.

Nice-to-Have
*...

About Majesco

Software Development · 1,001-5,000 employees · headquartered in Morristown, NJ