Principal AI Solutions Engineer

About this role

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.


The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities:
*we come together*
,
*we always look for a better way*
, and
*we create possibilities*
.


Interested in joining us on our journey?


We are looking for a highly motivated Principal AI Solutions Engineer to join our digital innovation team and help revolutionize how we serve our primarily B2C (Business-to-Consumer) customers. As a major appliance manufacturer, we’re committed to delivering seamless experiences for consumers across our contact center channels, including voice, chat, and messaging. This role is ideal for someone who is passionate about AI, automation, and customer service, with a hands-on approach to creating and optimizing use cases / agents for AI-driven interactions.


You’ll create and refine AI models to improve responses and transactional capabilities (such as order management, scheduling repairs, processing warranty claims, and assisting with product troubleshooting), and ensure the bot performs effectively. Your ability to craft smart and scalable use cases / agents will empower customers to quickly resolve their issues through automation, while continually enhancing the bot’s effectiveness over time. This position is headquartered in Louisville, KY availability to work remote.


Position


Principal AI Solutions Engineer


Location


USA, Louisville, KY


How You'll Create Possibilities


AI Agent Creation & Development

• Establish foundational practices, standards, and proce...