Pharmacy Infusion Operations Manager

Responsibilities

The Pharmacy Infusion Operations Manager provides strategic and operational leadership for pharmacy services across multiple infusion sites, ensuring safe, compliant, and financially responsible operations. This role oversees staff performance, integrates system-wide oncology and infusion programs, and leads the planning for future service growth and expansion.

Requirements

Candidates must hold a B.S. in Pharmacy or PharmD and possess 3-5 years of health system pharmacy experience. A valid pharmacist license in the state of Minnesota is required, along with comprehensive knowledge of infusion pharmacy operations and regulatory standards.

Skills

• Pharmacy operations
• Infusion services
• Oncology pharmacy
• Sterile compounding
• Medication safety
• Regulatory compliance
• People leadership
• Workforce management
• Project management
• Change management
• Financial acumen
• Revenue cycle management
• 340B program
• Epic software
• Strategic planning
• Inventory management

Benefits

• Health insurance
• Retirement planning
• Time off
• Continuous learning opportunities

About this role

Regions is hiring a Pharmacy Infusion Operations Manager. The Manager, Pharmacy
Infusion Operations provides strategic and operational leadership for pharmacy
services supporting Regions Hospital infusion operations, including the Regions
Cancer Center, Regions Specialty Infusion, Woodbury Infusion, and Coon Rapids
Infusion, as well as HealthPartners Specialty Infusion. This leader is
accountable for safe, high-quality, compliant, and financially responsible
pharmacy operations across these sites and for the oversight, development, and
performance of all pharmacists and pharmacy technicians supporting the infusion
departments. The role ensures alignment and integration with the system
Oncology/Infusion Program, partners closely with the Pharmacy Revenue Integrity
Program Manager to optimize medication access, reimbursement, charge capture,
and financial performance, and collaborates with clinical and operational
leaders to deliver consistent, patient-centered infusion services. The position
also leads the planning and pharmacy operational implementation of future growth
for Regions infusion services, including, but not limited to, expansion of
infusion locations, services, and home infusion capabilities. This leader serves
as the primary pharmacy operational partner for assigned East Metro infusion
services and translates system strategy into reliable local execution. The
manager partners closely with site pharmacists, nursing leaders, physician
leaders, clinic operations, patient access, finance, supply chain, revenue
cycle, payer strategy, information technology, and 340B leadership to
standardize operations, improve performance, optimize site of care, support
compliant 340B program performance, and advance ambulatory and home infusion
capabilities.

MINIMUM QUALIFICATIONS: 

* Education, Experience or Equivalent Combination:
* B.S. in Pharmacy or PharmD Required
* 3-5 years health system pharmacy experience
* Licensure/ Registration/ Certification:
* Licensed pharmacist in the state of MN
* Knowledge, Skills, and Abilities:
* Comprehensive knowledge of infusion pharmacy operations, including oncology
and non-oncology medication-use processes, sterile compounding, hazardous
drug handling, medication safety, and applicable regulatory and
accreditation requirements.
* Knowledge of USP <797>, USP <800>, federal and state pharmacy regulations,
quality standards, and regulatory readiness expectations applicable to
infusion pharmacy services.
* Knowledge of medication procurement, inventory management, drug shortage
mitigation, waste reduction, and supply continuity for high-cost, hazardous
and non-hazardous medications.
* Demonstrated ability to lead, standardize, and continuously improve
pharmacy operations across multiple infusion locations while addressing
site-specific clinical and operational needs.
* Strong people-leadership and workforce-management skills, including
staffing model development, recruitment, onboarding, competency assessment,
performance management, employee development, engagement, and succession
planning.
* Demonstrated project and change-management skills, including the ability to
plan and implement complex initiatives across multiple sites, departments,
and professional disciplines.
* Ability to collaborate effectively and build consensus with pharmacy,
oncology, nursing, medical staff, finance, patient access, revenue cycle,
supply chain, information technology, and other clinical and operational
leaders.
* Excellent written, verbal, presentation, and executive communication
skills, with the ability to translate complex clinical, operational,
regulatory, and financial information into clear recommendations and
decisions.
* Ability to lead through ambiguity and organizational change, prioritize
competing initiatives, manage deadlines, resolve complex operational
issues, and exercise sound independent judgment. 
* Demonstrated ability to establish operational standards, performance
expectations, governance, escalation pathways, and accountability
mechanisms across geographically distributed sites. 
* Ability to lead through influence across interdisciplinary teams and
develop trusted partnerships with site pharmacists, nursing leaders,
physician leaders, clinic operations, and system program leaders. 
* Ability to use operational and financial data to identify variation,
establish priorities, measure results, and sustain improvement. 

PREFERRED QUALIFICATIONS: 

* Education, Experience or Equivalent Combination:
* Strong understanding of Epic functionality and workflows 
* Experience managing pharmacy services across multiple infusion locations
* Licensure/ Registration/ Certification:
* Advanced training in pharmacy operations and administration
* Knowledge, Skills, and Abilities:
* Knowledge of or experience with home infusion, including patient- and
medication-specific considerations, reimbursement and cost management,
operations, and business development.
* Knowledge of and experience with 340B program operations, compliance
requirements, and related operational pharmacy considerations.
* Strong analytical and financial acumen, with the ability to develop and
manage budgets, evaluate productivity and service-line performance,
establish meaningful metrics, interpret data, and implement corrective
actions.
* Knowledge of infusion reimbursement and revenue-cycle operations, including
medical-benefit billing, payer requirements, medication access, prior
authorization, charge capture, coding, denial prevention, and financial
performance.
* Ability to develop business cases and operational plans for service growth,
including new infusion locations, expanded therapies, alternative sites of
care, and ho...

About HealthPartners Clinic Stillwater

Hospitals and Health Care · 10,001+ employees · headquartered in Bloomington, Minnesota · founded 1957