Payments Operations Business Manager, Executive Director

About this role

Join a high-impact team that turns data into decisions for our Payments Operations organization. You’ll shape strategy, deliver transparent business insights, and partner with senior leaders to execute on critical initiatives end to end.

As a Payments Operations Business Manager, Executive Director, within the commercial and Investment Banking team, you will lead a team that brings clarity to performance, financials, and capacity across Payments Operations. You’ll partner closely with Operations, Finance & Business Management, and Data & Analytics to deliver executive-ready analysis and reporting. Your work will strengthen financial controls, enhance forecasting, and inform strategic decisions that impact clients and the firm.

Job Responsibilities

• Serve as a strategic advisor to Payments Operations and F&BM leadership, shaping and communicating strategy, projections, and trends through executive-level presentations
• Design monthly and quarterly business and financial reporting packages that convey results clearly and succinctly for varied audiences
• Coordinate deliverables across business management, finance, operations, and product teams to support priorities and transformation initiatives
• Analyze complex, large-scale datasets to produce insights and executive-ready materials; translate analysis into clear narratives and visualizations (e.g., PitchPro+)
• Lead budgeting and forecasting for headcount and direct expenses in partnership with Operations and F&BM teams
• Build and enhance capacity models across Payments functions and support activity-based costing to enable accurate allocations and client profitability insights
• Strengthen financial controls and data integrity to enable confident, timely decision-making by senior stakeholders

Required Qualifications, Capabilities, and Skills

• Bachelor’s degree in Business, Finance, Economics, or related field; MBA preferred
• Significant experience leading diverse teams and cross-functional initiatives in B...