Partnership Operations Manager - Ancillary Benefit Management

About this role

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. By connecting people, data, and systems, we improve health outcomes, advance health equity, and make the health system work better for everyone.

The Partnership Operations Manager supports the execution and optimization of operational processes that enable effective internal and external partnerships across the Ancillary Benefit Management (ABM) business. This role focuses on ensuring partners-including vendors, payers, and cross-functional teams-operate efficiently, meet performance expectations, and align with business objectives.

This position serves as a key operational contributor, supporting partnership execution by translating strategy into consistent, high-quality day-to-day operations within a matrixed healthcare environment.

You'll enjoy the flexibility to work remotely \* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

- Partnership Operations & Performance Support
- Support development and maintenance of Internal Service Agreements (ISAs) and project initiation documentation for 3-6 concurrent partnerships or implementations
- Prepare standardized dashboards and operational reports (KPIs, SLAs, issue tracking) for leadership and stakeholder review on a monthly and quarterly cadence
- Maintain established workflows (e.g., escalation paths, governance routines, intake processes) that enable consisten...