Operations Services - Business Analyst

About this role

TITLE: OPERATIONS SERVICES - BUSINESS ANALYST
STATUS: EXEMPT
REPORTS TO: SUPERVISOR - OPERATION SERVICES
DEPARTMENT: OPERATIONS SERVICES
JOB CODE: 11851
PAY RANGE: $70,400.00 - $73,000.00 ANNUALLY
General Description
The Business Analyst, User Acceptance Testing for Service Operations, will support the Director in ensuring the overall quality of systems within Service Operations. This role involves collaborating with various teams to develop and execute UAT strategies, plans, and activities specific to Service Operations. The Business Analyst will also focus on continuous improvement initiatives and act as a liaison between business, project, and technology stakeholders.


Tasks, Duties, Functions

• Support UAT Strategy Development: Assist in developing and refining the UAT strategy, methodology, and framework for Service Operations.
• Test Planning and Execution: Collaborate with project managers, business analysts, and development teams to define UAT scope, objectives, and timelines. Develop and execute test plans, including test case development, test execution, defect tracking, and resolution.
• Service Pack Testing: Assist in planning and executing service pack testing for all of Service Operations, ensuring that updates and patches are thoroughly tested before deployment.
• Continuous Improvement: Identify areas for improvement in UAT processes and implement best practices, tools, and techniques.
• Stakeholder Communication: Act as a point of contact for UAT-related communications, providing updates to stakeholders on progress, risks, and issues.
• Governance and Compliance: Assist in building and maintaining a governance model for UAT activities within Service Operations, ensuring compliance with regulatory requirements and internal policies.
• Training and Mentorship: Provide guidance and mentorship to junior UAT team members and other stakeholders on UAT principles and practices. Participate in cross-training initiatives...