Operations Section Manager, Commercial Credit Servicing
Company: KeyBank
Location: Amherst, NY 14051
Salary: $63,000 - $96,000 a year
Type: Full-time
Posted: 2026-11-11
About this role
Location:
4910 Tiedeman Road, Brooklyn Ohio
Job Summary:
Join a dynamic Commercial Servicing team where strong leadership, operational excellence, and client service come together. This role leads and develops a team of commercial servicing professionals responsible for delivering accurate, timely, and high-quality support while managing risk and meeting critical service commitments. More than overseeing day-to-day operations, this leader will coach and develop talent, navigate complex servicing needs, drive continuous improvement, lead through change, and build strong partnerships across teams and locations. This is an exciting opportunity for a hands-on leader who enjoys developing people, solving problems, improving how work gets done, and making a meaningful impact on both the employee and client experience.
Essential Functions:
Leading, Coaching & Team Development
- Selects, develops and leads a team of skilled, inclusive and motivated servicing professionals in remote and on-site work environments while assisting in their career growth by empowering them to assume ownership of their team.
- Provides effective supervision through the practice of Key's personnel policies.
- Utilize quality coaching techniques to promote team competencies and skills that contribute to the effective performance and overall success of the team.
- Act as a consultant to the team regarding business and personal circumstances.
Expected Leadership Behaviors
- This manager will lead by example, by consistently demonstrating the desired behaviors of team members and leaders.
- Ensure through role model behavior, coaching/training that we ‘follow through’ in a consistent and timely manner.
- Act as a buffer to outside influences that could prove detrimental to team effectiveness.
- Execute human capital decisions and projects to achieve the financial goals of the division.
Implementing Policies, Procedures and Training
- Assures timely implementation of n...