Operations Manager - Social Security and Child Services (SSCS) - Loughborough

About this role

## Details

### Reference number

454757

### Salary

£42,914 - £46,182

A Civil Service Pension with an employer contribution of 28.97%

GBP

### Job grade

Senior Executive Officer

MOJ Grade SEO

### Contract type

Permanent

### Type of role

Operational Delivery

### Working pattern

Flexible working, Full-time, Job share, Part-time

### Number of jobs available

1

## Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

## Location

This position is based at Loughborough Tribunal Support Centre Loughborough, LE11 2TW

## About the job

### Job summary

Please refer to Job Description

### Job description

Proud to serve. Proud to keep justice going.

If you’re customer focussed, intent on delivering excellent service, enthusiastic about leading and motivating a team, then this role gives you the opportunity to play a pivotal role within HM Courts & Tribunals Service (HMCTS).

About us

HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice and is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.

Your role

As Operations Manager for our Civil and Tribunals work you will lead the day-to-day running of our services. You will oversee case administration, customer contact management, and other administrative operations across one or more sites. This will include both operational management to improve service performance, establishing a consistent service, as well as responsibility to develop and implement strategies that deliver organisational objectives and change.

You will lead a team of HEO Service Delivery...