Operations Manager (Income)

About this role

The role
The Operations Manager (Income) plays a pivotal leadership role within the Income Operations service, providing strategic and operational oversight of the Council’s approach to income collection across rent, council tax, business rates, Business Improvement Districts and sundry debts. The post holds responsibility for significant service areas and large-scale financial portfolios, ensuring income streams are effectively managed and aligned with corporate priorities.


You’ll lead multi-disciplinary teams to deliver high-quality, responsive services that support residents and businesses while maintaining strong oversight of substantial operational budgets and collection targets. You’ll oversee complex arrears and enforcement activity, including former tenant recovery, and work in partnership with legal services, corporate finance, customer services and external partners to coordinate a consistent and effective approach to debt management. A strong emphasis is placed on performance management, service innovation and the delivery of efficient, insight-led operations that respond to the needs of a diverse community.


As a senior operational lead, you’ll drive cross-council collaboration to address long-standing debt, shape the Financial Inclusion Strategy and manage relationships with strategic partners delivering resilience services. The post carries a high level of independent responsibility, influencing stakeholders across political, community and organisational settings and ensuring services contribute to wider priorities around financial sustainability, poverty reduction and improved outcomes for residents.


What You’ll Be Doing

• Providing strategic and operational leadership across income collection services, including rent, council tax, business rates, Business Improvement Districts and sundry debts
• Driving the development and delivery of income maximisation and arrears management strategies that strengthen performance and suppo...