Operations Manager - Harrods

About this role

JOB MISSION
Reporting directly to the Boutique Director, the Operations Manager is responsible for the seamless and efficient daily operation of the boutique, ensuring exceptional client experience and upholding the highest standards of luxury retail.


This role involves the oversight of all stock (value and non-value), logistics, and resources, as well as the leadership and development of a team of Stock Administrators. The Operations Manager ensures strict compliance with company policies and procedures, proactively identifies opportunities for process improvement, and optimizes resources to enhance both Front and Back of House operations.


Main Accountabilities
Stock & Inventory Management:

• Oversee all aspects of stock movement, ensuring meticulous attention to detail regarding reception, dispatch, quality control, and inventory status.
• Manage the planning and execution of mid-year/annual stock counts, cycle counts, and ad-hoc audits, maintaining inventory accuracy and minimizing discrepancies.
• Lead on continuous improvement initiatives related to stock management and operational efficiency, leveraging best practices and innovative solutions.
• Control all non-value orders & stockroom operations/organisation
• Consistently demonstrate and enforce excellent care and proper product handling; ensure appropriate packing, shipping, and receiving procedures are maintained particularly for high value creations

Compliance, Audit, And Security

• Ensures comprehensive understanding and adherence to company Policies and Procedures across all teams, facilitating training programs to achieve operational excellence and audit readiness.
• Conducts regular audits of client reservations, consignments, deposits, and discounts, ensuring accuracy and compliance with financial controls.
• Oversee stock ticketing and organization, maintaining a high level of precision and attention to detail.
• Collaborate with the Department Store and Richemont stak...