Operations Manager

About this role

## Operations Manager

### Why This Role Matters

You’re not here to “babysit a schedule.” You’re here to run a high visibility, multi site security program like a pro.

As the Operations Manager, you’ll own day to day execution across multiple locations. That means staffing stays solid, supervisors stay sharp, uniforms and equipment stay ready, and service stays consistent. You’ll be the operational backbone of the program and the person people trust when things get busy, messy, or urgent.

If you’re the kind of leader who takes pride in clean operations, strong teams, and zero excuses service delivery, you’ll fit right in.

### What You’ll Do

#### Staffing and Coverage (24/7 Operations)

• Ensure all contracted security shifts are fully staffed with properly licensed, trained, and uniformed associates
• Monitor daily staffing levels and solve coverage gaps before they become problems
• Coordinate scheduling, backfills, and surge coverage for call offs, vacancies, and operational spikes
• Partner with recruiting and the Account Manager to maintain a steady pipeline of qualified candidates

#### Lead and Develop Supervisors

• Directly supervise Site Supervisors across assigned locations
• Coach, guide, and hold supervisors accountable to performance and professionalism standards
• Run regular supervisor check ins to review staffing, issues, expectations, and execution
• Step in quickly when standards slip and reset the tone

#### Equipment and Uniform Readiness

• Maintain accountability for program equipment (radios, keys, access tools, etc.)
• Ensure equipment is functional, inventoried, and properly issued
• Maintain uniform inventory so associates are always compliant and ready
• Coordinate replacement and repairs for damaged or missing items

#### HR and Employee Relations Support

• Address employee relations issues in coordination with HR
• Ensure documentation is complete for discipline, performance concerns, and policy violatio...