Operations Manager

About this role

ABOUT CARAZO GROUP

Carazo Group is an international, multi-entity group built around the premium cigar brand Adrian Magnus. We operate across Europe, Latin America, and the United States — spanning B2B distribution to retailers, B2C e-commerce, field sales in Spain's estanco channel, and bonded-warehouse logistics. We are in a phase of rapid, structured growth and are building a strong leadership layer to scale the group.

THE ROLE

You will own the internal operational engine of the group — procurement and order management, the business-support team, and cross-functional projects — so the CEO can step out of day-to-day operations. This is effectively the CEO's right hand: you take ambiguous goals and return finished results, and you keep the group's back office running cleanly across countries and time zones.

### Requirements

WHAT YOU WILL OWN

•    Procurement & orders — own supplier coordination, purchasing, and end-to-end order processing and fulfillment coordination.

•    Team leadership — lead and prioritize the business-support team (business assistants) and procurement staff; own their output, not just their calendar.

•    Projects & implementations — run new initiatives end-to-end (planning, execution, follow-through) across the group.

•    Process & systems — build and document SOPs, checklists, and workflows; standardize how work gets done.

•    Cross-functional coordination — align sales, HR, finance, and logistics to hit deadlines across multiple jurisdictions.

•    CEO leverage — act as a filter and force-multiplier for the CEO; escalate only what truly needs the CEO, decide the rest.

•    Reporting & tools — track operational KPIs and run the work through project-management tools and spreadsheets, not memory.

WHAT WE ARE LOOKING FOR

•    Operations / project management track record — proven experience running operations or projects at a comparable multi-function or multi-country scale.

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