Operations Manager, Artificial General Intelligence Data Services

About this role

Description
AI is the most transformational technology of our time, capable of tackling some of humanity’s most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. Come build the future of human-technology interaction with us. We are seeking an experienced Operations Manager to join our team in London.


Key job responsibilities

• Develop and drive the overall direction, coordination, service delivery and evaluation of Data Services operations activities
• Set the vision, direction and culture of their teams by managing individual and team performance expectations and goals, monitoring real time service levels and schedule adherence, and holding their teams accountable to meet and exceed performance targets
• Collaborate with internal partners to build input-focused operating plans for achievement of key measures
• Create a culture where accountability, transparency and collaboration are the norm and where rapid deep dives into root causes of defects is a standard operating practice
• Develop, implement, or change processes as necessary to allow ADS to scale at an accelerated pace, while managing cost and, without impacting customer experience
• Implement bar-raising programs aimed at hiring and developing top talent and build career development road-map for site operations teams
• Inspire front line teams to go beyond the standard “call of duty” to find creative solutions for our product issues; encourage risk-taking and advocacy on behalf of product teams.
• Create closed-loop feedback processes where data associates are encouraged to be active participants in identifying opportunities for improvements to customer experience, workplace conditions, and internal tools.
• Work with finance & operations leadership team to develop, support manage the annual expense budget and build collaborative relationships with partner organizations.
• R...