Operations Co-Manager (Remote / Indianapolis Preferred)

About this role

We are an established Airbnb cleaning and operations business looking for an organized, highly experienced, and trustworthy Operations Co-Manager to help lead our team and oversee daily operations.

You will work directly alongside another Co-Manager to lead a very experienced team of housekeeping and laundry personnel who will report to you. You will also collaborate closely with the business owners and our sales team. This role operates on a unique alternating schedule: 1 week ON (PAID), 1 week OFF (ALSO PAID!), with a comprehensive hand-over between co-managers at the end of each shift.

Key Responsibilities

• **Staffing & Team Leadership:** Oversee, manage, and lead an experienced operational team. Responsible for hiring staff, scheduling hands-on training, and ensuring new hires are the right fit for the business.
• **Client Onboarding & Offboarding:** Partner with the sales team to seamlessly onboard new customer properties into our systems and offboard departing ones using our software platform.
• **Daily Operations & Quality Control:** Review property cleaning photos remotely for quality assurance, schedule on-site quality checks, and schedule staff to ensure our office remains clean and organized.
• **Supply & Inventory Management:** Monitor inventory on a regular basis through our internal software and handle supply reordering.
• **Customer Service & Communications:** Monitor customer communication channels closely, problem-solve issues as they arise, and deliver above-and-beyond care to our clients.
• **Payroll Prep:** Prepare spreadsheet data for payroll, calculate project-based pay, and ensure accurate compensation for the team.

Qualifications & Requirements

• **Experience:** Background in Airbnb operations, hotels, or property management is **required**. Experience managing staff and handling customer service is essential.
• **Technical Skills:** Must possess strong computer skills and experience using software platforms for scheduli...