Operations Business Analyst

About this role

JOB SUMMARY:

The Operations Business Analyst is a foundational role in PECO’s evolution toward AI-enabled decision making. This role leverages readily available operational, service, and quality data to structure, analyze, and visualize insights that identify triggering events across Depot Operations, Service Operations, and Quality. The analyst translates these insights into clear, action-oriented playbooks and visual reports designed for frontline consumption, enabling faster decision-making, cost control, and improved customer outcomes.

ESSENTIAL DUTIES:

Data Platform and AI Readiness

• Inventory, cleanse, and integrate existing data sources across repair facility, service, and quality systems.
• Establish standard KPI definitions, data models, and logic that support event detection and future AI applications.
• Develop foundational analytical structures that enable anomaly detection and decision automation.

Depot Operations Analytics

• Analyze repair facility performance related to receiving, sorting, repairing, painting, storing, and shipping pallets.
• Identify inaccuracies in damage rates that drive cost.
• Monitor repair activity for over- and under-repair trends, component usage versus specification, and total cost per pallet.
• Establish standard KPI definitions, data models, and logic that support event detection and future AI applications.

Service Operations Analytics

• Monitor pallet dwell (warehouse wait time), inventories, payables, and flow between renters and distributors. Support customer onboarding and training effectiveness related to systems and specifications.
• Analyze customer chargebacks, pallet movements, and quality concerns to identify root causes and corrective actions.
• Provide insights that strengthen customer relationships and service reliability.

Quality Analytics

• Analyze quality output from depots for adherence to pallet specifications and compare against perceived quality at the renter.
• Invest...