Onsite Software Engineer

About this role

Revvity

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.

Find your future at Revvity.

Job Summary

Delivers expert technical assistance to customers by diagnosing and resolving reported software issues for Diagnostics Software Services (DSS) applications. Conducts thorough complaint investigations, implements appropriate escalation procedures when necessary, and maintains comprehensive documentation throughout the support process. Participates in software configuration activities as required. Consistently meets or exceeds standards for customer satisfaction, quality, and operational efficiency.


Extensive team and customer interaction is required and the abilities to act professionally and swiftly to address customer concerns are imperative.

Please Note: This is a customer-funded position. Continued employment is contingent upon the availability of customer funding.

WORKING CONDITIONS

- The position will be onsite 5 days a week in Austin, Texas.
- This position requires travel to Ohio as needed for onboarding and recurring training purposes.
- General office atmosphere and laboratory environment workspace. Customer laboratories will include biological sample material.

KEY RESPONSIBILITIES

• Support software applications to provide proper case handling according to the Quality Management System.
• Create appropriate documentation for all work performed. This includes, but is not limited to:
• Independently troubleshoots, resolves, validates, and documents technical issues.
• Accurately classify and complete support cases.
• Complete all tasks for Complaint handling according to the Qu...