Okta Business Analyst

About this role

As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous improvement and business value to its customers. The team is comprised of the best-in-class technology partners to leverage forward-leaning technologies and best practices to transform GSA’s IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency’s shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning.

Requirements

RESPONSIBILITIES

This position shall perform the following (to include but not limited to) activities:

• Lead development of documentation and SOPs.
• Develop product roadmap.
• Assist with identifying Okta features, both in early access or available, that can bring value to GSA’s platform and customer experience.
• Plan and document user test cases for new features and upcoming functionality for the GSA Auth platform, as well as participate in testing activities.
• Work with the customer to collect and document requirements.
• Work with the customer on planning enterprise-wide communications for upcoming changes to the GSA Auth platform.
• Lead and participate in daily stand-ups.
• Monitor and report on metrics.
• Facilitate communication between the development team and stakeholders.
• Ensure that the team's progress is transparent and visible to all relevant parties.
• Ability to adapt to changing project requirements and embrace a flexible mindset to deliver on time and in line with Agile principles.
• Escalates issues to vendor and third-party entities, as necessary and direc...