Multi-Cloud Senior Engineer, Cloud Managed Services

About this role

Presidio, Where Teamwork and Innovation Shape the FutureAt Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.

The RolePresidio is seeking a highly motivated Multi-Cloud Operations Senior Engineer to join our growing Managed Services team supporting customer environments across Amazon Web Services (AWS) and Google Cloud Platform (GCP). This role is part of our Cloud Managed Service Team and is responsible for providing technical support, troubleshooting, infrastructure management/optimization, and operational changes across managed cloud environments.

The ideal candidate is a strong technical troubleshooter with a passion for operational excellence, automation and emerging AI technologies, and is eager to grow beyond their current platform strengths to build equally strong expertise across AWS, Azure, and GCP over time. Rather than serving solely as a cloud subject matter expert, this individual will leverage cloud platforms, automation frameworks, and AI-powered tools to rapidly diagnose issues, improve service delivery, and drive operational efficiencies.  The ideal candidate also demonstrates extreme ownership of customer outcomes, proactively driving issues to resolution, communicating effectively with stakeholders, and serving as a trusted technical advisor who prioritizes customer success while maintaining operational excellence.

In addition to day-to-day operational support, this role will help shape the future of Managed Services by identifying opportunities to automate repetitive tasks, integrate cloud services through APIs, and develop AI-enabled solutions that enhance operational effectiveness. The role will also help mature and scale our GCP managed services capabilities alongside our established AWS practice.

This...