M&E Operations Manager

About this role

## Description

LOCATIONS: 14 Pier Walk, North Greenwich, SE10 0ES

SHIFT PATTERN: M,T,W,T,F, 40 hours per week

SALARY: Competitive

*If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm.com . We're here to help!*

ROLE OVERVIEW AND PURPOSE

As part of the leadership team and reporting into the Managing Director, you will ensure customer expectations are met, with great client relationships and a high standard of service that meets the commercial requirements. You will lead a highly motivated, engaged and skilled workforce to deliver all aspects of Hard FM across the biggest transport sector in London, whilst achieving P&L requirements.

KEY RESPONSIBILITIES

• The post holder will be instrumental to the successful delivery of operations of a large portfolio of sites, comprising of approximately 2200 locations
• This is a customer facing role, ideally suited to an operator who will lead by example and spend a significant amount of their time engaging with the team and customers
• Responsible for the day-to-day management of the service delivery of the Pan TfL M&E Operations on the Contract and quality performance elements of the contract
• Provide a safe and healthy environment and working conditions for all direct report employees, circa 170 employees.
• Comply with all ABM’s policies/procedures to ensure timely and effectively implementation
• Ensure contractual commitments are met in accordance with contract SLA’s / KPIs and other requirements detailed within the contract documentation
• Drive quality, innovation, and continuous improvement
• Promote an open and servant leadership management style that encourages progress and development with team members and customer stakeholders
• To be customer focused within all areas of operational activities and maximise relationships with our customers
• Ensure the contracts are staffed by...