Manager - XP Analytics Growth, ECP

About this role

Manager - XP Analytics Growth, ECP

This role is within the Experience Platforms Analytics (XPA) team and serves the broader Enterprise Consumer Products organization. You will have the opportunity to lead analysis focused on growing our customer relationships by leveraging data to influence and measure the outcomes for our customers and business through digital experiences. You would be responsible for analytical recommendations for driving and optimizing offer presentation to maximize customer and business value through digital channels.

In this role you will:

• Develop the destination vision for Offers in EASE with product partners in the space. Define what destination looks like, how to measure it, and how to get there from where we are today
• Ideate with product teams on what new features or changes are necessary to achieve destination. Design experiments to test feature effectiveness including key hypotheses, supporting metrics, power analyses for durations, and credit risk implications. Monitor experiments post-launch and interpret results after conclusion to advance the digital strategy
• Provide insights on digital customer behavior to quantify business impact and guide decision-making

General Responsibilities:

• Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands
• Leadership: May manage and develop 1-2 analysts. Coaching and mentoring associates with a goal of developing and retaining talent at Capital One
• Product: Develop and implement new product and pricing strategies for various lending products; lead product level modeling/analytics
• Marketing: Lead direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology an...