Manager, Service Management Strategy, RTP International

About this role

Our Purpose
*Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.*
Title And Summary
Manager, Service Management Strategy, RTP International


Overview
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. The Real-Time Payments (RTP) International team at Mastercard is at the forefront of transforming global payments infrastructure. As real-time payment systems become increasingly vital to economies and financial ecosystems, Mastercard is delivering scalable, resilient, and secure solutions for domestic and cross-border transactions.


Overview Of The Role
Manager, Service Management Strategy will play a pivotal role in shaping the strategy to enable service resilience, technology transformation, and client-focused service operations across the live-markets portfolio of RTP International. This position demands exceptional stakeholder management and strategic acumen, as the individual will support complex, high-stakes service improvement initiatives that require seamless collaboration across business units and regions. The role involves supporting the shaping and executing of the service roadmap to achieve a stable and resilient Real-Time Payments service.


About The Role
Service Strategy & Innovation

• Support in developing and owning the service management strategy aligned with Mastercard’s long-term business and technology goals for RTP International.
• Collaborate with product, engineering, and infrastructure teams to align operational readiness with...