Manager, Project Operations

About this role

Position Summary
About Samsung Ads


This is your chance to be part of a highly motivated group driving innovation and success within the advertising industry!


Samsung Ads, a division of Samsung’s media & services business, harnesses the power of data, technology and scale to create seamless advertising experiences for brands. We deliver high-impact, targeted advertising solutions, enabling brands to reach audiences in the moments that matter. Samsung Ads is where technology meets creativity to deliver advertising experiences that captivate and inspire.


Samsung Ads was awarded the IPA’s People First Promise badge of honour in 2025.


Launched in 2015, Samsung Ads has offices in the UK, Germany, France, Italy, Spain, US, Australia, New Zealand, India, Brazil & Mexico and South Korea.


Role And Responsibilities
About the position
This role sits within the Project Operations team in Business Operations, a critical team responsible for managing wider transformation projects across the
European Service Business Organisation (ESBO)
that include our Gen AI and automation initiatives. The function plays a key role in embedding new AI-driven tools and processes across commercial, operational, and onboarding workflows to drive business growth.


Your Key Responsibilities
GenAI & Automation Delivery & Execution

• Manage small project teams or pods delivering discrete transformation initiatives across ESBO – examples includes program managing new products and expansion in new geographies.
• Support the execution of ESBO’s GenAI and automation roadmap, translating defined priorities into concrete initiatives, pilots, and deployments.
• Lead delivery of specific AI and automation workstreams across Europe, from requirements gathering through implementation, go-live, and early adoption.

Operational Automation & Process Improvement

• Drive automation and optimisation of our commercial enablement processes (across CRM, ...