Manager, Product Operations Support - (Logistics, Rider)
Company: Delivery Hero
Location: Berlin
Type: Full-time
Posted: 2026-04-16
About this role
Company Description
As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.
Job Description
We are looking for a Manager, Product Operations Support - (Logistics, Rider) to lead our Rider Product Support team in Logistics vertical, the operational link between regional markets and our core logistics products. This team is the first line of support for 70 countries relying on our Rider App, dispatch algorithms, workforce management system, and payments tools to run daily operations.
In our Logistics Team, you’ll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimize delivery operations, supporting expansion into new areas like grocery and retail.
You will lead a team of 4 Product Support Specialists and own the full support function: triaging and resolving bugs and configuration requests, and orchestrating product rollouts across global markets. You sit at the intersection of operations, product, and engineering – and your effectiveness directly determines how fast markets can move and how reliably our products work in the field.
This role is about change, not just running the function. You will be expected to understand how the team currently works and raise the bar – ...