Manager, Hotel Operations Support - Task Force [IHG Army Hotels]

About this role

Provide subject matter expert advice to IHG Army Hotels with on-ground support as a Taskforce Operations Manager supporting hotel and business needs. Position will travel based on priority across identified IHG Army Hotels estate.

• This position is required to be able to travel (100%) to different hotels within the IHG Army Hotels estate to provide leadership and operations support as needed.
• May be required to work nights, weekends, and/or holidays.

Your day to day

• Work closely with Regional Operations teams to help identify opportunities to drive performance improvement across IHG Hotel Metrics, designing and implementing initiatives to help our Hotels achieve desired outcomes.
• Work to ensure an aligned approach between IHG Operations, Commercial and People teams to ensure support for hotels is optimized.
• Work closely with Regional operations teams to feedback to IHG Corporate Function leadership teams (Finance, HR, Risk, Development) on the needs of our hotels and to drive constant innovation in our approach
• Play a significant role in the delivery of complex, hotel-impacting projects, becoming a key stakeholder from initiation to design
• Influencing AMER functions in developing projects and tools to meet our hotel needs
• Engage with Regional leaders to support the definition, measurement and governance of Hotel Metrics
• Lead on the delivery of operations support materials to our hotels. In particular, helping to develop Senior leaders (General Managers, Operations Managers, HR Managers) new in their roles ensuring a room to belong onboarding experience.
• Review and analyze opportunities for hotels to utilize all IHG tools and resources, as well as effectively execute on IHG initiatives and ensure adoption of these programs.
• Project management for AMER corporate/hotel projects and engagement with Regional/Functional leadership teams to ensure buy-in to the approach and the embedding of the solution
• Work closely with all regional ana...