Manager, Customer Success Management

About this role

Job Title

Manager, Customer Success Management

Job Title: Manager, Customer Success Management (Cytric)

Location: United States

Reports to: Head of Customer Success

# Company Overview

Amadeus Cytric is a dynamic and rapidly growing business unit within Amadeus, committed to redefining corporate travel and expense management. With over 800 professionals globally, we combine the agility and innovation of a SaaS scale-up with the global reach and strength of Amadeus, the world leader in travel technology.

Our vision is to create the most intelligent, connected, and sustainable corporate travel ecosystem — delivering a seamless and intuitive experience for enterprises and their travelers.

# Role Overview

The Manager, Customer Success Management role will own the post-sale customer lifecycle for a portfolio of North American enterprise clients. This role is responsible for driving adoption, retention, expansion, and long-term strategic value realization of Cytric solutions.

The ideal candidate will serve as a trusted advisor to enterprise travel, procurement, finance, and IT stakeholders — ensuring customers achieve measurable outcomes aligned to their corporate travel and expense strategies. This individual will partner closely with Sales, Product, Support, and TMC partners to deliver a cohesive customer experience.

This is a highly visible, customer-facing role focused on revenue protection and growth within the installed base.

# Key Responsibilities

## Customer Lifecycle & Account Ownership

• Own a portfolio of enterprise customers across the US market
• Lead onboarding coordination and ensure seamless transition from Sales to Customer Success
• Develop and execute customer success plans aligned to client objectives and KPIs
• Conduct regular business reviews (QBRs / EBRs) with executive stakeholders
• Monitor health metrics, adoption trends, and usage data to proactively mitigate risk

## **Adoption & Value Re...