Manager, Account Management - Afterhours Operations

About this role

Schedule: Full Time

Job Type: Remote

Salary Type: Salary

Req #: 3398

About the Role:

The After Hours Operations Manager leads the execution and performance of Uber Freight's After Hours operations, managing an established team of Account Managers in a fast-paced, high-volume environment. This leader is responsible for operational performance, service levels, escalations, team development, and continuous improvement.

Partnership and operational continuity are critical to this role. Working closely with Daytime leadership, international After Hours managers, stakeholders, and senior leadership, this leader will ensure seamless handoffs, alignment on customer priorities, and effective escalation support. They will understand the key drivers of performance, use data to improve results, create operational efficiency, and drive process improvement while serving as a visible, influential leader with strong people management and team development capabilities.

Schedule: This schedule will run on a 4 day on, 4 day off rotating schedule. More details to be provided!

Mon-Thur 3pm-2am CT, Friday 1pm-Midnight CT and Sat/Sun 9am-8pm CT (Rotating schedule 4 days on, 4 days off)

What the Candidate Will Do:

Operations & Service Management:

• Own daily After Hours operations, including workload, queues, service levels, staffing coverage, priorities, and escalations.
• Translate organizational goals into clear team priorities and allocate resources based on business and customer needs.
• Proactively identify operational risks, service gaps, and recurring issues and drive solutions.
• Use data and performance metrics to improve workflows, efficiency, service quality, and operational consistency.

People Leadership & Development:

• Lead, coach, and develop a high-performing After Hours team.
• Manage attendance, productivity, quality, performance, and employee engagement.
• Conduct regular 1:1s, team meetings, performance reviews, and targeted coaching...