Lead Quality Engineer (w/ AI testing)

About this role

We are partnering with a series B startup whose AI agents handle millions of calls every month for Fortune 500 companies and high-growth innovators. From processing payments to booking appointments and authenticating users, they help customers get what they need instantly, 24/7. Meanwhile, their real-time conversation insights help contact center leaders coach better and improve every interaction.

They are looking for a Lead Quality Engineer to help raise the bar for quality across our voice AI platform as we continue to scale. This person will play a key role in shaping how quality is defined, measured, and built into the product experience from the start — across platform capabilities, AI agents, customer configurations, integrations, and release workflows. This is an opportunity to help build the systems, standards, and tooling that make quality a durable advantage for both our customers and our teams.

As the Lead Quality Engineer, you will partner closely with Engineering, Product, and Delivery to create a more unified and scalable approach to quality. You’ll define standards, improve testing strategy, build and evolve automation and platform-level tooling, and turn customer and product insights into better validation systems. This is a hands-on leadership role for someone who is excited to work at the intersection of software quality, automation, analytics, and AI. The right person will help us move toward a modern quality engineering practice where testing is proactive, automated wherever possible, and grounded in the realities of conversational AI.

\*\*\*Salary range is $160k-$210k depending on experience.

\*\*\*Applicants MUST have tested AI - please do not apply if you do not have this experience.

\*\*\*Sponsorship, now or in the future, is NOT provided

What You’ll Do

• Serve as the company-wide leader for quality engineering, shaping how quality is built into Replicant’s platform, championing a high bar across teams, and driving the ...