Lead Product Business Analyst

Responsibilities

You will own the product definition for a delivery pillar, translating complex business needs into clear requirements for engineers and AI agents. You will also facilitate discovery workshops, prioritize the product backlog, and track success metrics to drive continuous improvement.

Requirements

Candidates must have significant experience as a Business Analyst or Product Owner in an agile environment with a strong background in backlog management and stakeholder engagement. Proficiency in technical analysis, AI-assisted workflows, and the ability to mentor other analysts is essential.

Skills

• Business analysis
• Product ownership
• Agile methodology
• Backlog management
• Stakeholder management
• Data analysis
• Process mapping
• AI tools
• Requirements engineering
• User stories
• Acceptance criteria
• Technical documentation
• Mentoring
• Risk management
• Insurance industry knowledge
• UX design collaboration

Benefits

• Private healthcare
• Life insurance
• Group income protection
• Pension scheme
• Electric vehicle car scheme
• Share scheme
• Cycle-to-work programme
• Dental cover
• Optical cover
• Critical illness protection
• Employee assistance programme
• Volunteer day

About this role

Join the Willis Neuron product team as a Lead Product Business Analyst taking
ownership of product definition for one of our three key delivery pillars: Data,
Calculations or Agentic Analytics. You will help shape innovative digital
products that enable better risk insight, analytics and decision-making across
Risk & Broking.
Working alongside a Delivery Lead and Product Architect, you will play a key
role in defining what we build, why it matters and where we prioritise
investment. Acting as both the pillar's Product Lead and senior business
analyst, you will translate the needs of brokers, actuaries and clients into
clear, prioritised product requirements that engineers and AI coding agents can
build against.
 
You will collaborate with broking teams, actuaries, model builders, UX designers
and engineers to develop products that bring together data, analytics, climate
risk and AI-driven capabilities. As our delivery model increasingly embraces AI
agent-led development, you will help ensure requirements are clear, robust and
outcome-focused, while using AI tools as part of your own day-to-day work.
Reporting to the R&A & Data Leader, this role offers a hybrid working model,
ideally with one to two days per week in our London or Ipswich office, alongside
occasional travel to support stakeholder engagement and team collaboration.
 
The Role:

As a Lead Product Business Analyst, you will:

* Own product definition for your pillar: shape the needs of broking teams,
actuaries, and clients into well-defined, valuable Features on the central
backlog, from early discovery through to adoption.

* Set priorities and value with the pillar's Delivery Lead and Product
Architect, pre-aligning with R&A and Actuarial Leads and representing the
pillar at the prioritisation forum and roadmap reviews.

* Run discovery with business and design colleagues: workshops, interviews, and
journey mapping that uncover the real problem before a solution is chosen,
validating concepts with UX and end users.

* Write clear, outcome-focused requirements, including user stories, acceptance
criteria, business rules, process flows, and data models, precise enough for
engineers and AI coding agents to build against and test.

* Work with engineers and architects through delivery: challenge solution
options, resolve requirement and scope questions at pace, and validate the
result with business users before release.

* Define and track success measures for your pillar's Features, using usage
data, operational insight, and stakeholder feedback to steer the next
iteration and evidence the value delivered.

* Analyse business processes and customer workflows to identify opportunities
for optimisation and automation, including where AI agents can take on the
work.

* Keep the central backlog board accurate (priority, dates, RAG status, and
linked dependencies) and raise risks, issues, and cross-pillar dependencies
early.

* Guide and coach other analysts in your pillar, and set the standard for
analysis, documentation, and backlog quality across R&A and Data.

* Use AI tools (e.g. Microsoft Copilot, Claude) in your daily work to
accelerate discovery, analysis, story writing, and documentation, and help
the team adopt AI-assisted and agent-led delivery.

QUALIFICATIONS

What you'll bring:

Essential Experience

* Experience working as a Business Analyst, Product Analyst, or Product Owner
on software products in an agile environment, including leading analysis or
product definition for a product area, team, or workstream.
* Proven ownership of a backlog or roadmap: shaping features, writing user
stories and acceptance criteria, and prioritising by value, risk, and
dependency with senior stakeholders.
* Strong business analysis craft, including elicitation, process and data
analysis, and solution definition, turning complex problems into clear,
testable requirements.
* Experience facilitating workshops and guiding business and technical
stakeholders to decisions, with the confidence to influence and challenge at
a senior level.
* Experience of agile delivery (Kanban, Scrum, or similar) working from a
shared, board-based backlog.
* Hands-on professional use of AI assistants (e.g. Microsoft Copilot, Claude),
with good judgement on where they add value and where their output must be
validated.
* A good level of technical understanding: able to read data models and
solution designs, understand APIs and integration, and challenge options
alongside architects and engineers.
* Experience guiding or mentoring other analysts, formally or informally.
* Excellent communication and relationship-building across business, design,
engineering, and specialist teams, working independently while managing
competing priorities.

Desirable Experience:

* Experience in insurance, insurance broking, risk, financial services, or
other regulated industries.
* Experience delivering data, analytics, climate, or geospatial products, or
working alongside actuaries, data scientists, or model builders.
* Experience with AI-enabled solutions, such as writing specifications for AI
coding agents or defining agent tools, skills, or conversational features.
* Familiarity with GitHub, Azure DevOps, Jira, Confluence, Miro, Figma, or
similar collaboration and delivery tools.
* Experience working alongside UX designers and researchers, and an
understanding of journey mapping, service design, or user-centred design.
* Experience operating in global teams across multiple locations and time
zones.
* BCS Business Analysis certification, a product ownership certification (e.g.
CSPO), or equivalent professional qualification.

What we offer:

Enjoy a benefits package designed to help you thrive, both professionally and
personally. You'll receive 25 days of annual leave plus an extra WTW day to
relax and recharge. Our...

About WTW

Financial Services · 10,001+ employees · headquartered in London, England