Lead Business Technology Analyst

About this role

Entegra is hiring a
Lead Business Technology Analyst.
We are seeking a highly collaborative and detail-oriented Business Analyst to join our Business Solutions team. In this tactical, execution-focused role, you will be the engine that turns business requirements into clear, actionable technical tasks for our IT development teams. You will act as the daily bridge between business stakeholders, our users, and IT. If you thrive in Agile environments, enjoy writing detailed user stories, running user acceptance testing, and resolving support escalations, this role is for you.


This is a remote opportunity with candidate residing in one of the following locations,

• Mid-Atlantic: Atlanta (GA); Maryland; Washington, DC; Virginia.
• Northeast: New York (NY); New Jersey (NJ); Pennsylvania (PA); Delaware (DE).
• Midwest: Chicago (IL); Indianapolis (IN).
• Southeast: Dallas (TX); Irving (TX); San Antonio (TX).

*Travel expected at 30%, candidate must reside within 1.5 hours of a major airport and support East Coast (EST) working hours.*
What You'll Do


Agile Delivery & Backlog Execution (35%)

• Actively participate in daily Scrum meetings, sprint planning, and retrospective sessions.
• Write highly detailed, actionable user stories that clearly capture product features, acceptance criteria, and functionality for the IT development team.
• Maintain and groom the daily product backlog, ensuring items are organized, up-to-date, and ready for development.
• Track the status of new feature development alongside technical debt mitigation within the sprint cycles.

Support Triage & Issue Tracking (25%)

• Serve as a daily point of contact for triaging user issues, product inquiries, and technical support requests.
• Route escalated bugs and complex tickets to IT development teams, tracking them closely through to rapid resolution.
• Monitor support workflows and ensure service-level agreements (SLAs) are consistently being met.
• Ensure bug fixes are p...