Lead Business Analyst - Retail

About this role

Position: Lead Business Analyst - Retail

Location: Remote (United States)

Type of Employment: Full-Time

Compensation: USD120K+

Purpose of the Position: We are seeking a commercially sharp and analytically sophisticated Lead Business Analyst to join our Retail & Supply Chain function. This is a senior individual contributor role — not a people management position — focused on providing authoritative business analysis across complex retail, distribution centre (DC), and supply chain programmes, with a growing specialism in AI, data, and analytics. You will be the most senior analytical voice in the room: shaping how business problems are framed, how data and insight should inform decisions, and how future-state operating models should be structured. You will bring broad retail BA experience across the full value chain — stores, merchandising, supply chain, and DC — and apply that breadth to programmes where AI, analytics, and data are increasingly central to the solution.

You are a trusted advisor to business leaders, not a delivery manager. Your role is to understand, analyse, challenge, and define — ensuring that decisions made in complex transformation programmes are grounded in rigorous business analysis and a clear understanding of operational reality.

Key Result Areas and Activities:

Retail Business Analysis — Strategic Definition:

• Own the discovery and definition phases of major retail and supply chain programmes — conducting deep stakeholder engagement, process diagnostics, and capability gap assessments.
• Develop strategic-level analysis artefacts: target operating models (TOMs), capability frameworks, as-is / to-be process maps, and data flow models that accurately reflect operational complexity.
• Translate ambiguous business challenges into well-structured problem statements, analysis frameworks, and options papers that enable informed decision-making by senior stakeholders.
• Challenge existing as...