Key Account Manager, Australia Export (Part-Time)

Responsibilities

The Key Account Manager will build trusted partnerships with export customers to drive profitable growth through strategic planning and effective trade promotions. They will manage sales and P&L targets while collaborating with internal teams to ensure seamless execution and exceptional account servicing.

Requirements

Candidates must have a tertiary qualification in Marketing, Commerce, or Business and proven experience managing export customers within the FMCG industry. Strong financial literacy, data analysis capabilities, and the ability to influence stakeholders are essential for success in this role.

Skills

• Key account management
• Export sales
• P&L management
• Strategic planning
• Data analysis
• Forecasting
• Demand planning
• Trade promotions
• Negotiation
• Relationship management
• Project management
• Budget management
• FMCG industry knowledge
• Commercial acumen
• Mandarin
• Vietnamese

Benefits

• Additional leave
• Bonuses
• Wellness benefits
• Health benefits
• Hybrid working
• Social activities

About this role

A bit about us  

With 3,400+ team members globally, we focus on premium, science‑backed nutrition
across Baby, Adult, and Pet categories, spanning seven international brands. 

We’re a passionate, collaborative team working in a fast‑paced and dynamic
environment, inspired by #PurposeLedCareers and focused on making a positive
impact worldwide. 

We’re committed to our customers, community, and environment, and to creating an
inclusive workplace where everyone feels valued and empowered. Our total rewards
include additional leave, bonuses, wellness and health benefits, hybrid working,
as well as social activities.

What this means for you 

The variety of work creates unlimited opportunities to excel across a breadth of
disciplines; you will be presented with a wealth of new pathways and
opportunities to explore throughout your career. Working with us will be more
than just a job; we guarantee a life-changing experience as you step into an
environment that moves quickly and presents new challenges daily.

Your role within the team 

As a Key Account Manager, you’ll build trusted partnerships with key
cross-border export customers and drive profitable growth through strategic
account planning, increased distribution and effective trade promotions. You’ll
manage sales and P&L targets, analyse performance, negotiate commercial terms
and collaborate with customers and internal teams to deliver shared success.
This role is permanent and part-time (0.6FTE). 

Key responsibilities include: 

* Co-develop and lead the delivery of the strategic account plans with key
customers, ensuring alignment to channel strategy and long-term commercial
objectives. 

* Collaborate closely with internal teams across marketing, finance, and
operations to ensure seamless execution of customer initiatives and
exceptional account servicing. 

* Partner with supply chain teams on forecasting, demand planning, and run
rates to maintain strong product availability. 

* Agree commercial targets with key customers, track performance and adjust
plans to deliver agreed outcomes. 

* Work with trade marketing to deliver customer execution of trade promotions &
trade initiatives. 

* Support the delivery of new product development (NPD) initiatives and
activations in partnership with marketing and trade marketing teams. 

* Oversee product education strategy aligned to channel strategy.

Desired Skills & Experience 

We look for people who have what it takes to make an impact; who can challenge
us to go further while pushing themselves to deliver exciting & ambitious
results.  

To make sure we’re setting new starters up for success, we ask that you meet a
few criteria relevant to the role to be considered for this opportunity: 

* Relevant tertiary qualification in Marketing, Commerce, Business, or related
discipline.  

* Strong Excel and data analysis capability, with a track record of translating
insights into actionable customer and category growth strategies.  

* Financial and commercial literacy, including P&L management, forecasting, and
trade investment optimisation.  

* Strong negotiation and relationship management skills, with the ability to
influence both internal stakeholders and customer partners.  

* Exceptional organisation, project management and communication skills.  

* Practical understanding of internal administration processes, including PR/PO
systems and budget management.  

* Proven experience managing export customers within the FMCG industry, ideally
across health and wellness categories.  

* Demonstrated success identifying, developing, and scaling new export, retail,
and CBEC growth opportunities.  

* Strong understanding of export market dynamics, including regulatory
requirements, compliance standards, and operational complexities.  

* Strong commercial acumen, with responsibility for delivering P&L targets,
managing trade investment, and driving profitable growth.  

* Mandarin or Vietnamese language skills preferred.

H&H Group believes in the benefits of a diverse & inclusive workplace & aims to
reflect the varied cultures within which we exist. We are committed to providing
a working environment that is free from discrimination & harassment, creating a
safe and inclusive environment for all.  

We encourage applications from people of all ages, nationalities, religions,
racial and gender identities, sexual orientations, abilities and cultures, & our
hiring decisions will be based on business needs, position requirements, & the
qualifications and experience of individuals. If you require support or
assistance during the application process, please notify us at the time of
application and we will be sure to enable reasonable adjustments where
suitable.  

If you have what it takes, please apply via the online portal & we will be in
touch soon. We move quickly & may fill the role prior to the application close
date, so we suggest you get in touch today!

About Swisse

Retail · 1,001-5,000 employees · headquartered in Quarry Bay, Hong Kong