Janitorial Account Manager

About this role

Benefits:

• Competitive salary
• Employee discounts
• Paid time off
• Training & development
• Bonus based on performance
• Company car
• Dental insurance
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Vision insurance

Join a dynamic, fast-growing team where your leadership and expertise truly make an impact. MD Building Services is seeking a highly motivated Account Manager to oversee multiple customer locations, ensure top-tier service quality, and maintain strong client partnerships within the janitorial industry. This is an exciting opportunity for a driven professional who thrives in a hands-on, people-focused, and results-oriented environment.

We are looking for a passionate leader with solid janitorial and floor-care experience, exceptional communication skills, and the confidence to work across all levels of client management. The ideal candidate is responsible, self-directed, dependable, and ready to take charge. Bilingual proficiency in Portuguese and Spanish is required, and you must hold a valid driver’s license. This role will manage cost centers with revenues exceeding $4 million.

Key Responsibilities

Operational Leadership & Team Management

Schedule project work, recruit talent, and coordinate on-boarding of new employees.

Oversee day-to-day operations and ensure full compliance with client standards and regulatory requirements.
Conduct routine quality-control inspections and ensure all team members follow designated procedures.

Client Relationship Building

Build and strengthen long-term relationships with loyal clients.

Proactively seek client feedback and collaborate with internal teams to enhance service quality.
Ensure all client needs are met with excellence, professionalism, and urgency.

Performance & Service Optimization

Prepare and maintain scorecard data; develop strategies to boost performance and employee motivation.

Assist with classifying operational efficienc...