ITAD Administrative Operations Manager

About this role

Job Title: ITAD Administrative Operations Manager
Position Type: Full-Time, Remote
Working Hours: U.S. business hours

About the Role

We are looking for a highly organized and systems-driven Administrative Operations Manager to own and improve the administrative infrastructure of a growing IT Asset Disposition (ITAD) organization.

This is a manager-level role focused on building and maintaining the systems that keep operations running smoothly. These systems include client onboarding documentation, compliance tracking, invoicing workflows, freight documentation, vendor records, and HR administration.

Rather than simply completing administrative tasks, this role is responsible for creating structure, improving processes, and ensuring documentation remains accurate and organized as the company grows.

The ideal candidate is highly detail-oriented, proactive, and comfortable taking ownership of administrative systems in a remote environment.

ResponsibilitiesAdministrative Systems & Process Ownership

• Own and manage the company’s administrative systems across multiple operational areas.
• Build and improve workflows that keep administrative processes organized and scalable.
• Identify gaps or inefficiencies in existing systems and implement better solutions.
• Maintain clear documentation standards across all administrative functions.

Client Administration & CRM Management

• Manage client onboarding documentation and ensure accurate handoff from sales to operations.
• Maintain organized client records and communication history within the CRM.
• Ensure all client documentation is complete, accurate, and properly stored.
• Improve processes related to client documentation and record keeping.

Compliance & Regulatory Documentation

• Maintain compliance documentation and track regulatory requirements.
• Monitor renewal timelines and ensure documentation stays current.
• Ensure records remain organized and audit-ready.
• Maintain structur...