IT VMO - Business Analyst - Remote

About this role

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Gentiva. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice.


Overview
The IT VMO – Business Analyst is a critical resource within the IT Vendor Management Office, leveraging specialized expertise (initially focused on Telecommunications and Circuits) to drive continuous improvement, optimize vendor performance, and achieve measurable cost efficiencies across the IT vendor landscape. This role works transversally across the organization, acting as a specialized support layer for VMO-led projects and engagements where complex vendor management, financial analysis, or deep technical domain knowledge (e.g., telecom) is required.


Key Responsibilities
Specialized Vendor Engagement & Performance Management

• Act as an internal VMO subject matter expert for complex vendor engagements, primarily focusing on Telephony and Circuit vendors, to ensure their performance aligns with contractual terms and the organization's strategic financial and operational goals.
• Serve as the internal point of contact and VMO escalation manager for performance and contractual issues specific to Telephony and Circuit vendors,
• working within the VMO team to coordinate resolution. (Note: The primary organization-wide contact for day-to-day operational and service delivery issues resides with the IT Infrastructure team.)
• Collaborate with internal stakeholders (e.g., IT Towers, Legal/Real Estate) to identify and resolve vendor-related process bottlenecks impacting service delivery (e.g., MACD projects, site readiness), with a special...