IT Project Manager (Remote - Philippines)

About this role

Job Description

The Project Manager (PM) at Intelligent Technical Solutions (ITS) leads client-facing technology projects in a fast-paced Managed Services Provider (MSP) environment. This role is responsible for managing multiple small-to-medium IT projects simultaneously including client onboarding, Microsoft 365 migrations, infrastructure refreshes, network upgrades, and cybersecurity deployments.

The PM ensures all projects are delivered on time, within scope, and aligned with both client expectations and ITS’s service standards. Working closely with technical teams, account managers, and service delivery leaders, the PM drives clear communication, structured execution, and exceptional client experience from kickoff to handoff.

Job Responsibilities:

Project Ownership & Execution:

• Plan, coordinate, and deliver IT projects for SMB clients such as server/cloud migrations, security stack deployments, and network infrastructure upgrades.
• Manage multiple concurrent projects using ConnectWise Manage.
• Define project scope, tasks, timelines, and resource assignments using ITS templates and standards.
• Track and communicate project milestones, dependencies, and risks with clients and internal teams.
• Ensure seamless handoff to Service Delivery or Support once projects are completed.

Stakeholder Engagement:

• Serve as the **primary point of contact** for clients during project execution, ensuring consistent communication and expectation management.
• Partner with Account Managers, vCIOs, and Technical Leads to align project objectives with client needs.
• Conduct kickoff, status, and closeout meetings with internal and external stakeholders.
• Ensure partners and vendors are informed of relevant project milestones and deliverables.

Team Leadership & Risk Management:

• Coordinate efforts across engineering, procurement, and service delivery teams to maintain accountability and progress.
• Identify, document, and mitigate risks bef...